Each product has a specific size guide, in the description! If you're still having trouble, please email us. info@bykwezi.com

It depends on where you are. Orders processed in the UK will take 2-4 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. You can check if we ship to your country and the estimated shipping cost on our checkout page.

all sales are final, they can only be exchanged or returned for store credit.

Process your return here. KWEZI RETURN PORTAL

RETURNS POLICY

ALL RETURNS HAVE TO BE MADE WITHIN 14 DAYS OF PURCHASE.

TO RECEIVE A REFUND THE ITEM HAS TO BE IN ITS ORIGINAL CONDITION, THIS MEANS WITH ALL TAGS, UNWORN, WITH NO STAINS, DAMAGE OR SMELLS. 

IF YOUR ITEM MEETS ALL THESE CONDITIONS, THEN YOU MAY CONTACT US USING OUR CONTACT FORM.

INTERNATIONAL ORDERS MAY BE ENTITLED TO A RETURN SLIP, PLEASE CONTACT US TO FIND OUT - RETURN SHIPPING COSTS WILL BE DEDUCTED FROM YOUR REFUND.

YOU WILL THEN BE PROVIDED WITH WHERE TO SEND YOUR PARCEL, AND ONCE YOUR RETURN IS ACCEPTED PLEASE ALLOW 5-7 WORKING DAYS FOR THE MONEY TO BE RETURNED TO YOU.

*PLEASE NOTE YOU WILL NOT BE REFUNDED FOR ANY SHIPPING COSTS

FAULTY ITEMS

IF YOUR ITEM IS FAULTY, PLEASE NOTIFY US IMMEDIATELY AT KWEZICUSTOMERS@GMAIL.COM. 

ATTACH PHOTOGRAPHS AND WE WILL REVIEW THE ITEM AND REFUND YOUR PURCHASE.

EXCHANGES

THE ITEM MUST BE IN THE CONDITION DESCRIBED ABOVE, AND YOU MUST FOLLOW THE PROCEDURE OF CONTACTING US VIA OUR CONTACT FORM.

ONCE WE RECEIVE YOUR ITEM AND IT MEETS OUR REQUIREMENTS, IT WILL BE REFUNDED AND YOU MAY PURCHASE ANOTHER.

NTERNATIONAL ORDERS - DPD

WE ARE NOT RESPONSIBLE FOR ANY CUSTOM FEES OR TAXES*

*DECLINING A SHIPMENT UPON ARRIVAL IN YOUR COUNTRY WILL COST YOU. THIS IS DUE TO THE RETURN FEE WE ARE CHARGED UPON YOU DECLINING THE PARCEL.

PLEASE INSURE YOU HAVE READ YOUR COUNTRIES SHIPPING FEES, RULES AND TARIFFS BEFORE PURCHASING (THE RETURN COST WILL BE DEDUCTED FROM YOUR REFUND AMOUNT)

If your order contains both pre-order and in-stock items, the order will ship once all items are available. If you’d like your in-stock items sooner, please place separate orders.

PRE-ORDER

PLEASE READ THE PRODUCTS DESCRIPTION TO GET AN ACCURATE DATE OF WHEN THE PRODUCT WILL BE SHIPPED.

ANY QUERIES PLEASE CONTACT US USING OUR CONTACT FORM. WE AIM TO RESPOND WITHIN 2-4 WORKING DAYS. 

You can contact us via info@bykwezi.com. We will be happy to assist you.